Shipping policy

Direct-to-Consumer Orders
RU Chillin products are sold through Amazon, where shipping, delivery, and fulfillment are handled directly by Amazon. For questions about your order status, delivery times, or shipping issues, please refer to your Amazon order details or contact Amazon customer service.

Wholesale Orders
Wholesale orders are fulfilled through Faire. Shipping terms, timelines, and costs are managed within the Faire platform at the time of order.

Questions?
If you have a question that isn't covered by Amazon or Faire, reach out directly at customerservice@ruchillin.com and we'll point you in the right direction.